Deliveries & Returns

Delivery & Shipping Policy

Dispatch

  • Orders are dispatched within 1–2 working days after payment is received.
  • Dispatch times may vary during busy periods.

UK Delivery

  • UK orders are shipped using FedEx and Royal Mail.
  • Delivery times are estimates only.
  • All UK orders are sent with tracking.

International Delivery

  • Orders outside the UK are shipped using FedEx, UPS, DHL, or Royal Mail.
  • Delivery times vary by destination.
  • All international orders are sent with tracking.
  • Customers are responsible for any customs duties or import charges.

Receiving Your Order

When your order arrives, please:

  • Check the package for any visible damage before accepting your delivery.
  • Ensure all items listed in your order are included.
  • Notify us promptly at Info@s2as.com if your order arrives damaged, incomplete, or incorrect.
  • Keep all packaging until you are satisfied your order is complete and in good condition.

Delays & Issues

  • Surface 2 Air Sports is not responsible for delays caused by couriers, customs, or events beyond our control.
  • We are not responsible for delays or loss caused by incorrect delivery information provided at checkout.

Refund & Returns Policy

Surface 2 Air Sports

Returns

You must notify Surface 2 Air Sports of your intent to return an item within 14 days of the order date.

To initiate a return, please email Info@s2as.com within this 14-day period. Once we receive your request, we will email you return instructions and a Return Authorisation (RA) number.

Approved returns must be shipped back to us within 30 days of the order date.

Return eligibility

  • The item must be unused, uninstalled, and in original condition.
  • The item must be in its original packaging.
  • A valid Return Authorisation (RA) number must be included with your return.

Return shipping

All returns must be sent back to us at the buyer’s cost. We do not provide prepaid return labels, and original shipping charges are non-refundable.

Returns requested after 14 days from the order date, items shipped after 30 days from the order date, or returns sent without an RA number may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method. A 2% refund processing fee will be deducted from all refunds.

Refund processing typically takes 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable, unless the return is due to an error on our part.