2025 Ozone Kites VORTEX Ultra-X
THE KITE for anyone ready to take their twin-tip riding up a level!
A King of the Air kite that is user friendly enough for many people to ride. Sounds unreal? From your first loops to the biggest doubles with massive airtime. Dream it, feel it, do it…
INTO THE NEXT DIMENSION…
Super highly spec’d, the design developments made with this kite and the predictable, responsive nature of its flight, will help a huge number of riders improve their performance levels… not just the pros.
The Vortex is a tightly tuned, lightweight, three strut design that’s been supercharged with an Aluula airframe, double transversal canopy shaping and a 16 point leading edge bridle connection to deliver the most stable, agile and responsive big air kite we’ve ever made.
Imagine the Edge, with magic dust.
- New school big air inspired 3-strut design with ultra stable Aluula airframe
- 16 point leading edge bridle connection for extreme stability
- Accessible and forgiving big air performance
- Fast handling and fast flying with super reliable catch after a kite loop
- Programmed for first kite loops to biggest doubles
- Lightweight design and easy bar pressure
- Double Transversal shaping for tight and efficient canopy
- High-strength and low drag Technora bridle lines
- Ride full power for max air time all day
FEATURES
Factory Ownership Advantage
Ozone uniquely owns its own factory where all kites, wings, boards, hydrofoils, paragliders, speed wings and accessories are made. Guaranteeing hand checked quality control and the finest materials at every step, there are also excellent working conditions for all 1000 employees.
Designed with OZ-CAD
The future is now. All Ozone kite and wings are designed with our own highly advanced custom built CAD software that we control and modify with each new product design. Allowing for specifically tailored technical developments, our designers can maximise performance while also minimising waste.
4-line Pulley-less System
NO pulleys, NO problems. We design all our inflatable kites without pulleys, to inherit the unique Ozone feeling and performance across our range.
Unique bladder construction
Our bladders are constructed in-house with advanced custom built welding machines. Double layered sections are applied to any potential wear areas.
Anti-Snag line deflectors
The Anti-Snag line deflectors prevent bridles and lines from tangling around the wing tip. Safety is increased when launching with a partner and water re-launch is made easier.
Tuned Bridle Geometry
We work extensively during our R&D process to develop the size range to feel in tune with each other. Every kite has a unique bridle layout, individually tested and fine-tuned to maximize the feeling and performance.
Back-line trimming options
Customise your handling and bar pressure with the back line bridle attachments. Closer to the Leading Edge for slower turn speed and more bar pressure, or closer to the Trailing Edge for faster turn speed and less bar pressure.
Fool proof line connectors
Fool proof line connectors prevent incorrect rigging of the flying lines to the kite.
Aluula Performance Airframe
Aluula can provide a tensile strength increase of as much as 38% compared to standard material construction, while tear strength is up to seven times greater.
Careful integration of Aluula can also deliver up to a 30% weight saving overall.
Anti-Flap Battens
A combination of soft and rigid battens strategically positioned along the trailing edge provide canopy support and reduce flutter, enhancing kite feedback to the rider and also reducing canopy material wear.
Direct Connect Struts
Our Direct Connect construction method improves load distribution between the Leading Edge, Struts and Canopy. Struts are connected directly to the Leading Edge with internal and external reinforcements. This unique construction method ensures clean profiles are maintained with the optimum canopy tension.
Double Transverse Sail Shaping
The Leading Edge features Double Transverse Sail Shaping creating a cleaner and tighter surface on the most important area of the aerofoil. The result is less turbulent airflow and longer skin adhesion, which positively effects the lift to drag ratio increasing overall performance.
Fast Flow One-Pump Inflation System
The Fast Flow One-Pump Inflation System makes set up and packing quick and easy. It features single point inflation/deflation and a high air flow rate between the Struts and Leading Edge, with clips to seal the hoses to prevent unwanted air flow in case of damage.
High Performance Bridle Lines
High performance Technora bridle lines offer a vast reduction in parasitic drag and reduced weight.
Internal reinforcements
What’s on the inside counts too - we use top of the line materials and strategic internal reinforcements for increased strength and durability.
Overlap Flat Seams
Overlap flat seam construction improves sail control resulting in an overall cleaner canopy.
Reinforced Leading Edge and Struts
The Leading Edge and Struts are reinforced in high stress areas to ensure the kite canopy remains in shape and performs at its best.
Reinforced Trailing Edge
Double layer Trailing Edge reinforcement with an internal lightweight Dyneema line reduces canopy wear and helps to maintain optimum Trailing Edge tension as designed.
Teijin TechnoForce Triple Ripstop canopy
Teijin is the world’s leading supplier of technical performance materials for marine sports, setting the benchmark in quality with proven superiority in dynamic strength and durability.
The triple rip-stop canopy material has an advanced coating to increase strength, rigidity and durability while improving feedback to the rider for a more direct feeling.
“IT’S A STORM CHASE MINDSET”
Ten different shapes have come and gone since we started this project in early 2022. It takes a lot of time to get these types of products tested in 40 knots. There are only so many days a year with really brutal winds. We had to commit to hunting them out. This kite’s definitely got Edge DNA, but with a heavy dash of magic dust that makes it extra special. It’s also a three strut, so everything changes.
VORTEX ULTRA-X DESIGNER, DOM ZIMMERMAN
TESTED TO PERFORM IN THE EXTREME, BUT WHO IS THE VORTEX ULTRA-X REALLY FOR?
If your biggest love is to blast around on a twin-tip sending it big, whether you’re already pulling kite loops, or are serious about learning them, the Vortex is for you.
Lighter in steering and more whippy in its response and turning than the Edge, the Vortex accelerates around its tips, turning very consistently without any pause in flight.
Mixing jaw dropping, super stable lift with ultra-responsive handling, if you’re absolutely dedicated to big air and are a seasoned kite loop specialist, then the Vortex will help you reach the next dimension.
Jump to stunning heights and then pull kite loop combinations with confidence, knowing the Vortex will drive around to catch you every time.
For those looking for extreme performance, the Vortex always delivers intuitive feedback of the kite’s position through the bar and is tuned to continue driving, even accelerating through a second kite loop.
IT’S NOT JUST ABOUT THE TOP END, THOUGH
Super reactive and light weight handling means the Vortex can be moved with great agility around the window to generate power without causing fatigue in your arms. The Vortex simply feels very intuitive.
The top end control is superb, but you’ll also be impressed by the range of each size. If you’re just gaining confidence with kite loops, the Vortex’s low end performance and turning speed offers the ideal gateway.
Ultra-X: Aluula
We have been working with and testing Aluula on different kite and wing prototypes for three years. Bringing materials together to deliver combined performance and reliable strength without compromising any aspect of build quality is always of utmost priority, and a reason that our returning customers place their trust in our products.
Ultra stiff, Ultra responsive, Ultra reliable, Ultra wow…
In the Vortex we chose to use our strong triple-ripstop canopy cloth with a rigid Aluula air frame. Aluula’s incredible strength, stiffness and light weight qualities have helped deliver positive handling gains, particularly in the low end performance as well as when climbing up through the window, when its manoeuvrability for power and lift is key.
The added stiffness of Aluula materials helps to maintain the Vortex’s designed shape under heavy loads in extreme conditions for optimum handling and long lasting performance; the latter of which is always a crucial part of a design brief for any of our products.
ALUULA SNAPSHOT
Aluula can provide a tensile strength increase of as much as 38% compared to standard material construction, while tear strength is up to seven times greater.
Combining those advantages with the fact that careful integration of Aluula can also deliver up to a 30% weight saving, it’s the right air frame material for the high performance goals we set for the Vortex Ultra-X.
ULTRA CLEAN PROFILE
Integration of Aluula is delivered alongside our double transversal seam that runs parallel to the leading edge. Especially effective in the high lift area of the profile, this creates a beautifully tight and efficient canopy.
The Vortex Ultra-X is the result of a constant in-house design evolution that spans more than 20 years. It is built with our fundamental principles that put testing and reliability at the heart of all our products.
Access to our own factory allows for real prototyping freedom. This, alongside our honest philosophy of only releasing products when they’re truly ready, instead of annually, has helped develop our community of happy customers.
THE JOURNEY – CREATING A SPORTS KITE
WORDS – VORTEX DESIGNER, DOM ZIMMERMAN
“Ten different shapes have come and gone since we started this project in early 2022.
“It takes a lot of time to get these types of products tested in 40 knots. It’s a storm chase mindset and there are only so many days a year with really brutal winds. We had to commit to hunting them out.
“Most of the prototype shapes followed the belief that we needed a solid five strut design to handle extreme winds, but in further adapting the transversal shaping technique that features in our other recent kite designs, like the Zephyr, Reo, Edge and Enduro, we were able to better manage the tension we put into our canopies without needing such a heavy structure.
WHAT YOU FEEL
- Absolute control with super clean handling
- Good response allows the rider to feel where the kite is without looking
- Comfortable front line pull through the harness to maximise edging load
- Very responsive, whippy steering to maximise lift as well as looping potential
- Superb acceleration as the kite turns tightly around its wing tips
- The confidence to pull kite loops immediately and on instinct
- Reliable and quick climb through the window after a loop
- Fingertip control to zig-zag the kite through the sky for perfect landings from height
- Light steering feel, ideal for long sessions in strong or light winds
WHY YOU FEEL IT
- Ultra-X high-spec design
- Rigid, lightweight Aluula air frame delivers benefits in both strong and light winds
- 16 point bridle connection – every segment seam has a bridle line attached
- High-strength, no-stretch Technora bridle line is narrow in diameter and low drag
- Transversal shaping results in very clean and efficient canopy
- Rigid sail battens on trailing edge minimise sail flutter
At Surface 2 Air Sports we want you to enjoy your purchases as soon as possible, which means we strive to dispatch your order within one working day of it being placed (subject to payment authorization and stock availability). If there is going to be a delay for any reason, we’ll let you know as soon as we can.
FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £30
- If you order before 2 pm, Monday to Friday (Excluding Bank Holidays) and we have your items in stock, we'll despatch the same day for FREE NEXT DAY SHIPPING (Where Possible)
- If you order after 2 pm, we'll still try to despatch that day but, if we can't, we'll despatch the following working day.
- Items ordered after 2 pm Friday or over a weekend will be despatched Monday.
- Items despatched on Friday are for delivery the following week.
- Items ordered over a Bank Holiday will be despatched the next working day.
- Free Next Day (Where Possible)UK mainland shipping on all orders over £30. Orders below £30 will be £3.95
- *Some items will incur a charge of £19.95 due to the product sizing i.e. Sit-on-Top Kayaks and Surfboards
- *Some UK postcodes will incur a £15 shipping charge due to their location (ie. Scottish Highlands, Isle of Wight, etc.)
OUTSIDE OF THE UK MAINLAND
- Shipping to most EU countries is calculated at £20 and can take around 5-7 working days
- Shipping outside the EU is calculated at £35 and can take around 5-12 working days
- S2AS reserve the right to amend shipping costs based upon the volumetric weight of the parcel and destination country
- Please be aware that you may be liable for import taxes when you receive the item in your destination, this may be different for different countries (as a guide the UK VAT rate is 20%) you must understand and budget for any import taxes that you may have to pay. Surface 2 Air Sports is not responsible for these charges and if they are due you should be contacted by your customs office.
- Unfortunately, if S2AS send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to S2AS minus the total shipping and returns costs.
- Exchange rates vary constantly, therefore, we cannot guarantee the price of an item in any other currency except GBP, all other currencies are approximate. The money taken from your account will be in GPB, you must check with your bank as to how it will come out of your account.
- * For any orders leaving the UK, no UK VAT will be charged and as a result, the price you see on the website should exclude VAT.
www.s2as.com stock levels are constantly updated to maintain live stock levels but demand can sometimes be high and we occasionally run out of popular items.
Due to the constant rotation of our stock, some items may currently be on backorder and as such delivery can be delayed by up to 7 days. If this is the case, please feel free to call us for further information.
Our standard couriers are DHL, Royal Mail, DX Freight & APC.
All orders are shipped within 24hrs delivery is Monday – Friday (depending on stock). If no one is home a courier will leave details of the next delivery attempt and the contact number of the local depot. If you would like your order to be “left safe” on your property should no one be home, please specify details in the comments as you check out. (S2AS take no responsibility for order requests to be left in a "Safe place"
The delivery charge for orders outside of mainland UK is calculated on the volumetric weight of the items and the destination country.
www.s2as.com reserve the right to amend orders placed with incorrect delivery options without notice.
For delivery enquiries please contact:
E-mail info@s2as.com or call us on 01202 738 448
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.You must inspect and confirm that the goods are in good condition before signing. If the goods are damaged and not signed for as such, Surface 2 Air Sports cannot accept any liability and the item will not be replaced or reimbursed.
RETURNS
If for any reason you are unhappy with your purchase, you have 14 days from the purchase date to make us aware you wish to return the order and we will send you a returns form via your email address, And a further 14 days to return the item(s) to S2AS in their original condition with the packaging and tags intact for a full refund.
Please bear in mind items that are "not wanted" or ordered in customer error (i.e. wrong size/colour) will be not be refunded postage costs.
When returning items please place a note inside the parcel(s), with your Name, Contact Number, Order Number, the reason for the return (i.e. wrong size, not matching item description, etc.) and whether you wish for a refund or to exchange for a different item(s), S2AS cannot be held responsible for any delays in regards to returns without this information enclosed.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.
2025 Ozone Kites VORTEX Ultra-X
THE KITE for anyone ready to take their twin-tip riding up a level!
A King of the Air kite that is user friendly enough for many people to ride. Sounds unreal? From your first loops to the biggest doubles with massive airtime. Dream it, feel it, do it…
INTO THE NEXT DIMENSION…
Super highly spec’d, the design developments made with this kite and the predictable, responsive nature of its flight, will help a huge number of riders improve their performance levels… not just the pros.
The Vortex is a tightly tuned, lightweight, three strut design that’s been supercharged with an Aluula airframe, double transversal canopy shaping and a 16 point leading edge bridle connection to deliver the most stable, agile and responsive big air kite we’ve ever made.
Imagine the Edge, with magic dust.
- New school big air inspired 3-strut design with ultra stable Aluula airframe
- 16 point leading edge bridle connection for extreme stability
- Accessible and forgiving big air performance
- Fast handling and fast flying with super reliable catch after a kite loop
- Programmed for first kite loops to biggest doubles
- Lightweight design and easy bar pressure
- Double Transversal shaping for tight and efficient canopy
- High-strength and low drag Technora bridle lines
- Ride full power for max air time all day
FEATURES
Factory Ownership Advantage
Ozone uniquely owns its own factory where all kites, wings, boards, hydrofoils, paragliders, speed wings and accessories are made. Guaranteeing hand checked quality control and the finest materials at every step, there are also excellent working conditions for all 1000 employees.
Designed with OZ-CAD
The future is now. All Ozone kite and wings are designed with our own highly advanced custom built CAD software that we control and modify with each new product design. Allowing for specifically tailored technical developments, our designers can maximise performance while also minimising waste.
4-line Pulley-less System
NO pulleys, NO problems. We design all our inflatable kites without pulleys, to inherit the unique Ozone feeling and performance across our range.
Unique bladder construction
Our bladders are constructed in-house with advanced custom built welding machines. Double layered sections are applied to any potential wear areas.
Anti-Snag line deflectors
The Anti-Snag line deflectors prevent bridles and lines from tangling around the wing tip. Safety is increased when launching with a partner and water re-launch is made easier.
Tuned Bridle Geometry
We work extensively during our R&D process to develop the size range to feel in tune with each other. Every kite has a unique bridle layout, individually tested and fine-tuned to maximize the feeling and performance.
Back-line trimming options
Customise your handling and bar pressure with the back line bridle attachments. Closer to the Leading Edge for slower turn speed and more bar pressure, or closer to the Trailing Edge for faster turn speed and less bar pressure.
Fool proof line connectors
Fool proof line connectors prevent incorrect rigging of the flying lines to the kite.
Aluula Performance Airframe
Aluula can provide a tensile strength increase of as much as 38% compared to standard material construction, while tear strength is up to seven times greater.
Careful integration of Aluula can also deliver up to a 30% weight saving overall.
Anti-Flap Battens
A combination of soft and rigid battens strategically positioned along the trailing edge provide canopy support and reduce flutter, enhancing kite feedback to the rider and also reducing canopy material wear.
Direct Connect Struts
Our Direct Connect construction method improves load distribution between the Leading Edge, Struts and Canopy. Struts are connected directly to the Leading Edge with internal and external reinforcements. This unique construction method ensures clean profiles are maintained with the optimum canopy tension.
Double Transverse Sail Shaping
The Leading Edge features Double Transverse Sail Shaping creating a cleaner and tighter surface on the most important area of the aerofoil. The result is less turbulent airflow and longer skin adhesion, which positively effects the lift to drag ratio increasing overall performance.
Fast Flow One-Pump Inflation System
The Fast Flow One-Pump Inflation System makes set up and packing quick and easy. It features single point inflation/deflation and a high air flow rate between the Struts and Leading Edge, with clips to seal the hoses to prevent unwanted air flow in case of damage.
High Performance Bridle Lines
High performance Technora bridle lines offer a vast reduction in parasitic drag and reduced weight.
Internal reinforcements
What’s on the inside counts too - we use top of the line materials and strategic internal reinforcements for increased strength and durability.
Overlap Flat Seams
Overlap flat seam construction improves sail control resulting in an overall cleaner canopy.
Reinforced Leading Edge and Struts
The Leading Edge and Struts are reinforced in high stress areas to ensure the kite canopy remains in shape and performs at its best.
Reinforced Trailing Edge
Double layer Trailing Edge reinforcement with an internal lightweight Dyneema line reduces canopy wear and helps to maintain optimum Trailing Edge tension as designed.
Teijin TechnoForce Triple Ripstop canopy
Teijin is the world’s leading supplier of technical performance materials for marine sports, setting the benchmark in quality with proven superiority in dynamic strength and durability.
The triple rip-stop canopy material has an advanced coating to increase strength, rigidity and durability while improving feedback to the rider for a more direct feeling.
“IT’S A STORM CHASE MINDSET”
Ten different shapes have come and gone since we started this project in early 2022. It takes a lot of time to get these types of products tested in 40 knots. There are only so many days a year with really brutal winds. We had to commit to hunting them out. This kite’s definitely got Edge DNA, but with a heavy dash of magic dust that makes it extra special. It’s also a three strut, so everything changes.
VORTEX ULTRA-X DESIGNER, DOM ZIMMERMAN
TESTED TO PERFORM IN THE EXTREME, BUT WHO IS THE VORTEX ULTRA-X REALLY FOR?
If your biggest love is to blast around on a twin-tip sending it big, whether you’re already pulling kite loops, or are serious about learning them, the Vortex is for you.
Lighter in steering and more whippy in its response and turning than the Edge, the Vortex accelerates around its tips, turning very consistently without any pause in flight.
Mixing jaw dropping, super stable lift with ultra-responsive handling, if you’re absolutely dedicated to big air and are a seasoned kite loop specialist, then the Vortex will help you reach the next dimension.
Jump to stunning heights and then pull kite loop combinations with confidence, knowing the Vortex will drive around to catch you every time.
For those looking for extreme performance, the Vortex always delivers intuitive feedback of the kite’s position through the bar and is tuned to continue driving, even accelerating through a second kite loop.
IT’S NOT JUST ABOUT THE TOP END, THOUGH
Super reactive and light weight handling means the Vortex can be moved with great agility around the window to generate power without causing fatigue in your arms. The Vortex simply feels very intuitive.
The top end control is superb, but you’ll also be impressed by the range of each size. If you’re just gaining confidence with kite loops, the Vortex’s low end performance and turning speed offers the ideal gateway.
Ultra-X: Aluula
We have been working with and testing Aluula on different kite and wing prototypes for three years. Bringing materials together to deliver combined performance and reliable strength without compromising any aspect of build quality is always of utmost priority, and a reason that our returning customers place their trust in our products.
Ultra stiff, Ultra responsive, Ultra reliable, Ultra wow…
In the Vortex we chose to use our strong triple-ripstop canopy cloth with a rigid Aluula air frame. Aluula’s incredible strength, stiffness and light weight qualities have helped deliver positive handling gains, particularly in the low end performance as well as when climbing up through the window, when its manoeuvrability for power and lift is key.
The added stiffness of Aluula materials helps to maintain the Vortex’s designed shape under heavy loads in extreme conditions for optimum handling and long lasting performance; the latter of which is always a crucial part of a design brief for any of our products.
ALUULA SNAPSHOT
Aluula can provide a tensile strength increase of as much as 38% compared to standard material construction, while tear strength is up to seven times greater.
Combining those advantages with the fact that careful integration of Aluula can also deliver up to a 30% weight saving, it’s the right air frame material for the high performance goals we set for the Vortex Ultra-X.
ULTRA CLEAN PROFILE
Integration of Aluula is delivered alongside our double transversal seam that runs parallel to the leading edge. Especially effective in the high lift area of the profile, this creates a beautifully tight and efficient canopy.
The Vortex Ultra-X is the result of a constant in-house design evolution that spans more than 20 years. It is built with our fundamental principles that put testing and reliability at the heart of all our products.
Access to our own factory allows for real prototyping freedom. This, alongside our honest philosophy of only releasing products when they’re truly ready, instead of annually, has helped develop our community of happy customers.
THE JOURNEY – CREATING A SPORTS KITE
WORDS – VORTEX DESIGNER, DOM ZIMMERMAN
“Ten different shapes have come and gone since we started this project in early 2022.
“It takes a lot of time to get these types of products tested in 40 knots. It’s a storm chase mindset and there are only so many days a year with really brutal winds. We had to commit to hunting them out.
“Most of the prototype shapes followed the belief that we needed a solid five strut design to handle extreme winds, but in further adapting the transversal shaping technique that features in our other recent kite designs, like the Zephyr, Reo, Edge and Enduro, we were able to better manage the tension we put into our canopies without needing such a heavy structure.
WHAT YOU FEEL
- Absolute control with super clean handling
- Good response allows the rider to feel where the kite is without looking
- Comfortable front line pull through the harness to maximise edging load
- Very responsive, whippy steering to maximise lift as well as looping potential
- Superb acceleration as the kite turns tightly around its wing tips
- The confidence to pull kite loops immediately and on instinct
- Reliable and quick climb through the window after a loop
- Fingertip control to zig-zag the kite through the sky for perfect landings from height
- Light steering feel, ideal for long sessions in strong or light winds
WHY YOU FEEL IT
- Ultra-X high-spec design
- Rigid, lightweight Aluula air frame delivers benefits in both strong and light winds
- 16 point bridle connection – every segment seam has a bridle line attached
- High-strength, no-stretch Technora bridle line is narrow in diameter and low drag
- Transversal shaping results in very clean and efficient canopy
- Rigid sail battens on trailing edge minimise sail flutter
At Surface 2 Air Sports we want you to enjoy your purchases as soon as possible, which means we strive to dispatch your order within one working day of it being placed (subject to payment authorization and stock availability). If there is going to be a delay for any reason, we’ll let you know as soon as we can.
FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £30
- If you order before 2 pm, Monday to Friday (Excluding Bank Holidays) and we have your items in stock, we'll despatch the same day for FREE NEXT DAY SHIPPING (Where Possible)
- If you order after 2 pm, we'll still try to despatch that day but, if we can't, we'll despatch the following working day.
- Items ordered after 2 pm Friday or over a weekend will be despatched Monday.
- Items despatched on Friday are for delivery the following week.
- Items ordered over a Bank Holiday will be despatched the next working day.
- Free Next Day (Where Possible)UK mainland shipping on all orders over £30. Orders below £30 will be £3.95
- *Some items will incur a charge of £19.95 due to the product sizing i.e. Sit-on-Top Kayaks and Surfboards
- *Some UK postcodes will incur a £15 shipping charge due to their location (ie. Scottish Highlands, Isle of Wight, etc.)
OUTSIDE OF THE UK MAINLAND
- Shipping to most EU countries is calculated at £20 and can take around 5-7 working days
- Shipping outside the EU is calculated at £35 and can take around 5-12 working days
- S2AS reserve the right to amend shipping costs based upon the volumetric weight of the parcel and destination country
- Please be aware that you may be liable for import taxes when you receive the item in your destination, this may be different for different countries (as a guide the UK VAT rate is 20%) you must understand and budget for any import taxes that you may have to pay. Surface 2 Air Sports is not responsible for these charges and if they are due you should be contacted by your customs office.
- Unfortunately, if S2AS send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to S2AS minus the total shipping and returns costs.
- Exchange rates vary constantly, therefore, we cannot guarantee the price of an item in any other currency except GBP, all other currencies are approximate. The money taken from your account will be in GPB, you must check with your bank as to how it will come out of your account.
- * For any orders leaving the UK, no UK VAT will be charged and as a result, the price you see on the website should exclude VAT.
www.s2as.com stock levels are constantly updated to maintain live stock levels but demand can sometimes be high and we occasionally run out of popular items.
Due to the constant rotation of our stock, some items may currently be on backorder and as such delivery can be delayed by up to 7 days. If this is the case, please feel free to call us for further information.
Our standard couriers are DHL, Royal Mail, DX Freight & APC.
All orders are shipped within 24hrs delivery is Monday – Friday (depending on stock). If no one is home a courier will leave details of the next delivery attempt and the contact number of the local depot. If you would like your order to be “left safe” on your property should no one be home, please specify details in the comments as you check out. (S2AS take no responsibility for order requests to be left in a "Safe place"
The delivery charge for orders outside of mainland UK is calculated on the volumetric weight of the items and the destination country.
www.s2as.com reserve the right to amend orders placed with incorrect delivery options without notice.
For delivery enquiries please contact:
E-mail info@s2as.com or call us on 01202 738 448
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.You must inspect and confirm that the goods are in good condition before signing. If the goods are damaged and not signed for as such, Surface 2 Air Sports cannot accept any liability and the item will not be replaced or reimbursed.
RETURNS
If for any reason you are unhappy with your purchase, you have 14 days from the purchase date to make us aware you wish to return the order and we will send you a returns form via your email address, And a further 14 days to return the item(s) to S2AS in their original condition with the packaging and tags intact for a full refund.
Please bear in mind items that are "not wanted" or ordered in customer error (i.e. wrong size/colour) will be not be refunded postage costs.
When returning items please place a note inside the parcel(s), with your Name, Contact Number, Order Number, the reason for the return (i.e. wrong size, not matching item description, etc.) and whether you wish for a refund or to exchange for a different item(s), S2AS cannot be held responsible for any delays in regards to returns without this information enclosed.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.