Delivery & Returns

At Surface 2 Air Sports we want you to enjoy your purchases as soon as possible, which means we strive to dispatch your order within one working day of it being placed (subject to payment authorization and stock availability). If there is going to be a delay for any reason, we’ll let you know as soon as we can.

FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £80

• If you order before 2pm, Monday to Friday and we have your items in stock , we'll despatch the same day for 3-5 days delivery.
• If you order after 2pm, we'll still try to despatch that day but, if we can't, we'll despatch the following day.
• Items ordered after 2pm Friday or over a weekend will be despatched Monday.
• Items despatched on Friday are for delivery the following week.
• Items ordered over a Bank Holiday will be despatched the next working day.
• Free UK mainland shipping on all orders over £80. Orders below £80 will be £6.95
• Next day UK delivery charged at £9.95.
• *Some items will incur a charge of £19.95 due to the product sizing i.e. Sit-on-Top Kayaks and Surfboards
• *Some UK postcodes will incur a £15 shipping charge due to their location (ie. Scottish Highlands, Isle of Wight, etc.)

OUTSIDE OF THE UK MAINLAND

• Shipping to most EU countries is calculated at £15 and can take around 5-7 working days
• Shipping outside the EU is calculated at £35 and can take around 5-12 working days
• S2AS reserve the right to amend shipping costs based upon the volumetric weight of the parcel and destination country
• Please be aware that you may be liable for import taxes when you receive the item in your destination, this may be different for different countries (as a guide the UK VAT rate is 20%) It is essential that you understand and budget for any import taxes that you may have to pay. Surface 2 Air Sports is not responsible for these charges and if they are due you should be contacted by your customs office.
• Unfortunately, if S2AS send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to S2AS minus the total shipping and returns costs.
• Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP, all other currencies are an approximate. The money taken from your account will be in GPB, you must check with your bank as to how it will come out of your account.
• * For any orders leaving the UK, no UK VAT will be charged and as a result the price you see on the website should exclude VAT.

www.s2as.com stock levels are constantly updated to maintain live stock levels but demand can sometimes be high and we occasionally run out of popular items.

Due to the constant rotation of our stock, some items may currently be on backorder and as such delivery can be delayed by up to 7 days. If this is the case, please feel free to call us for further information.

Our standard couriers are DPDLocal, Royal Mail and TNT.

All orders are shipped for within 3 to 4 days delivery Monday – Friday (depending on stock). If no-one is home a courier will leave details of the next delivery attempt and contact number of the local depot. If you would like your order to be “left safe” on your property should no one be home, please specify details in the comments as you check out.

The delivery charge for orders outside of mainland UK is calculated on the volumetric weight of the items and the destination country.

www.s2as.com reserve the right to amend orders placed with incorrect delivery options without notice.

For delivery enquiries please contact:
E-mail info@s2as.com or call us on 01202 738 448

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.It is your duty to inspect and confirm that the goods are in good condition before signing. If the goods are damaged and not singed for as such, Surface 2 Air Sports cannot accept any liability and the item will not be replaced or reimbursed.

RETURNS

If for any reason you are unhappy with your purchase, you 14 days from the purchase date to make us aware you wish to cancel the order and a further 14 days to return the item(s) to S2AS in their original condition with the packaging and tags intact for a full refund.

Please bear in mind items that are "not wanted" or ordered in customer error (i.e. wrong size/colour) will be not be refunded postage costs.

When returning items please place a note inside the parcel(s), with your Name, Contact Number, Order Number, reason for the return (i.e. wrong size, not matching item description, etc.) and whether you wish for a refund or to exchange for a different item(s), S2AS cannot be held responsible for any delays in regards to returns without this information enclosed.

Returns Address:
Surface2Air Sports,
14-16 Station Road,
Ashley cross,
Lower Parkstone,
Poole,
Dorset,
BH14 8UB

Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.

Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.